Steinercare OOSH Services are fully approved for Child Care Subsidy rebates. Families must ensure that the followng steprs are followed in order to receive rebates:
Register for Child Care Subsidy rebate with Centrelink if you have not already done so. Click here for more details
When you receive your Assessment Notice from Centrelink you must enter the CRN and DOB details on your Hubworks enrollment form for both parent and child. These MUST BE ENTERED ACCURATELY. Ensure that you enter the Centrelink registered parent as "Parent 1" with their matching CRN and DOB. This will be the parent on the assessment notice. If any details are missing or incorrect you will not receive rebates and full fees are payable. CRN details are unique for each child and parent and have the format 999999999X
Once we have received your enrolment with complete and accurate CRN and DOB details for both parent and child, we can Sumbit the Enrolment Notice to Centrelink. This is the agrreement for care arrangements. You will then need to log in to your Centrelink Account to accept this.
Please also ensure that you have electonically signed the CWA (Complying Written Agreement) in your Hubworks account for each child.
If all steps are followed then rebates should be applied to your account within a couple of weeks of attenances being submitted.
If your child has already attended care and you subsequently receive your assessment and enter CRN details (and follow the steps above), the rebates can be backdated up to 28 days.
PLEASE NOTE: If your child only attends care on a casual basis (including only using our Holiday Care service), they will be 'Ceased' from the system if there is no attendance submitted for 8 weeks. If you wish to subsequently use the service we will RE-ENROL them and re-submit the Enrolment Notice. You will then need to AGAIN accept this on your Centrelink Account and electronically sign the CWA (steps 3 & 4 above). Your Chilc Care Subsidy will then be re-instated. If you do not follow steps 3 & 4 promprtly then you may NOT receive your rebates and FULL FEES will be payable.
Checking Your Rebates You can check the rebates that you are receiving under 'Payments / Fees' when you log in to Hubworks or on your invoice. Rebates for care in the future will appear as Child Care Subsidy Estimate (and have not yet been received by the service).
If you are NOT receiving rebates where you feel that you should be, please follow these steps:
Refer to your Assessment Notice from Centrelink. If you do not have one then revert to STEP 1 above.
Login to Hubworks and check that your CRN and DOB details match your Assessment Notice EXACTLY. The CRN is in the format 999999999X (do not enter spaces). Check that you have Electronically signed the CWA.
Log in to your Centrelink account and check for Enrolment Notice waiting for acceptance.
If you think these details ARE correct then Contact Centrelink to ask why rebates have not been received
See Department of Human Services website for further details here
You can check your invoice at any time by logging in to Hubworks here
Select 'Payments / Fees' tab
Select 'Create Invoice'
Select the date range that you wish to run the invoice for by clicking the Calendar drop-down box for 'From' and 'To' dates
Click the printer icon to display the invoice in pdf format
Your invoice will show all attendances along with daily costs, rebates received (or estimated rebates for future attendance) and payments received from you. If a payment is NOT appearing on your invoice it may be because we have not yet reconciled with the bank account for that period. If we send you an invoice it should include all bank reconciliations up to the date of the invoice.
Payments should be made by Bank Transfer ONLY to: Laivoi Pty Ltd BSB: 062 197 A/C: 1098 9972 We do NOT do direct debit nor accept credit card payments (so no need to enter these details into Hubworks) We reserve the right to charge an administration fee of $50 for late payment of fees.